Frequently Asked Questions
When will my order ship?
All products are made to order. Production typically takes 2–7 business days before shipping.
Can I cancel my order?
Orders cannot be cancelled once production has started.
Can I return my order?
Returns are only accepted for damaged, defective, or incorrectly fulfilled items.
I ordered the wrong size.
Please check the size guide carefully before ordering. Unfortunately, we cannot replace products ordered in the wrong size.
My product arrived damaged.
Please contact us within 7 days of delivery and include clear photos of the issue so we can assist you.
Customer Support
Thank you for shopping with DESTINASEE.
If you have any questions regarding your order, we're here to help.
Contact Us
Primary Email
contact@destinasee.com
Alternative Email
hello.destinasee@gmail.com
Response Time
We aim to respond to all enquiries within 1–3 business days.
To help us assist you faster, please include:
- Your Order Number
- Full Name
- Email Address
- Description of the issue
- Photos (if reporting damaged or incorrect items)