Every DESTINASEE product is made to order through our trusted production partners. Because each item is produced specifically for you, please review the information below before placing your order.

• All products are made to order.
• Production typically takes **2–7 business days** before shipment.
• During holidays, promotions, or peak seasons, production may take longer.

Shipping time depends on your destination and the shipping method selected at checkout.

Estimated delivery times:
• United States: 3–7 business days
• Canada: 5–10 business days
• Europe: 5–12 business days
• Australia & New Zealand: 7–15 business days
• Asia: 5–12 business days
• Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

Please allow up to 48 hours for tracking information to become active.

Shipping charges are calculated during checkout based on:
• Product type
• Quantity ordered
• Shipping destination
• Shipping method

Shipping fees may vary between products and countries.

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, any replacement shipment will require payment of the applicable production and shipping costs.

Please review your shipping information carefully before completing your purchase.

Packages may be returned to our production partners if they are:
• Undeliverable
• Unclaimed
• Refused by the recipient
• Returned due to an incorrect shipping address

If this occurs, please contact us. We will gladly assist in arranging a replacement shipment. Additional production and shipping charges may apply.

Although we work with reliable production partners and shipping carriers, occasional delays may occur due to:
• Weather conditions
• Customs inspections
• Carrier delays
• High seasonal demand
• Other circumstances beyond our control

We appreciate your patience and understanding in these situations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier and our production partner to investigate the shipment and determine the appropriate solution.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within **7 days** of delivery.

Please include:
• Your order number
• A description of the issue
• Clear photographs showing the problem

Once verified, we will arrange a replacement or refund where appropriate.

If you have any questions regarding shipping, please contact our support team through the Contact or Support page on our website.

Thank you for choosing DESTINASEE.